Customer

Welcome Aboard

• New customer guide

2 & Free

• 2 & Free, how does it work?
• I have enrolled 2 or more customers. Why didn't I receive 2&free?
• Reasons for not being qualified for 2 & free

Basic Packs

• What is included in the Grandfathered Elite Canadian pack?
• What is included in the Grandfathered Elite pack?
• What are Prime Packages?

Account Re-Activations

• How can I reactivate my inactive account?
• Reactivating an IM account with a different sponsor

Contact Us

• Contact Us
• How can I contact support?

Personal Information (Customer)

• Username
• Viewing my upline
• Websites & Apps
• Who can make changes to the account when contacting support?
• Who do I contact to correct a typo error in my email on file?

Password & Password reset

• Are my user name and password for the back-office the same as IM center?
• How can I change my password?
• Password Requirements

Payments

• Accounts are suspended or inactivated when a payment is due
• ACH payment still showed as pending
• Alt5 Pay FAQs
• Can I change my autoship (payment due) date in my backoffice?
• Can I prepay my subscription?
• Cannot access - ACH payment

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Training Material

• How do I access the academies?
• How many devices can I be logged in on?
• I don't know how to trade?
• Training materials in Spanish, German, French translation and other languages
• What can be accessed through the im.center site?
• Where can I find training materials to get started?

Upgrade

• Adding an autoship to my account
• How can I upgrade to IBO?

Troubleshooting

• Minimum Hardware & Network Requirements
• I dont receive Email notifications
• Golive Connecting Error
• Declined payments block access to IM.Center
• Unable to use an Add-on
• Cannot access IM Academy

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