Cancellations, Refunds and Modifications

Account Cancellation

• Click on “cancel subscription” in the back office will cancel and close the account.
• if an IBO or member requests to cancel the account, is it effective immediately?

Refunds

• ACH payments and refunds
• Bitcoin Refund
• Initial payments and autoship (recurring) payments are eligible for refunds
• Refund of SafetyPay payment
• Refund Policy
• Refunds take up to 30 days

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Service cancellations and modifications

• Adding an Add-on
• Base packs vs. Add-Ons
• Changing one Add-on for another one
• how can I upgrade my package?
• If I purchased the Elite package, then decided to downgrade within the same day, will I get a partial refund for the difference in price?
• Modify a Pack or an Add-on