who can make changes to the account when contacting support? spela.sluga January 11, 2021 22:16 Updated only the account holder whose name is on the account can make changes. Related articles who do I contact to correct a typo error in my email on file? Initial payments and autoship (recurring) payments are eligible for refunds Rejoin IM or Re-Activate an IM Account. what are the accepted payment methods? If I already have a member account, can I create another account for IBO? Comments 0 comments Article is closed for comments.