You can reactivate your account if your account has been inactive for less than 6 months, please log into your back office and purchase a package to reactivate your account.
If your account has been inactive for over 6 months, but less than 1 year please send an activation request to firstname.lastname@example.org with the the following:
- Your IM ID OR username
- The first and last name on the account
- Picture of your valid photo ID or passport (JPEG format)
Make sure your request comes from the email you previously used for your account (the address we have on file).
If your account has been inactive for 1 year or more, it cannot be reactivated and you must open a new account.