When I cancel my account and request a refund in the back office, is the refund automatic?

if it's within 7 days of your initial purchase (IM refund policy), the refund will process immediately and will take up to 30 days to complete depending on the payment method and your banking institution. 

After 30 days, if you didn't receive the refund, we recommend that you contact your financial institution to follow-up as they are the only one that can confirm status once the refund has been sent by IM Academy.